Microsoft Dynamics SL Support & Services

We provide 24/7 end to end technical and functional Microsoft dynamics SL support for end clients worldwide. Our consultants work in client’s time zones for quick support. Our structured Microsoft Dynamics SL support process in combination with the Microsoft team foundation server keeps clients updated about each support tasks executed by our team. We also have strong SLAs that are tailor-made to meet client’s specific needs.

Why Congruent for Dynamics SL support?

  • Response time based upon issue severity
Issue severity Maximum response time
Critical Bug Less than 4 hrs
High Priority Less than 8 hours
Low Priority Less than 12 hours
  • Transparency at work that provides a complete overview of the work performed
  • Flexibility across various time zones to minimize response time
  • Trained & certified consultants capable of handling any level of support cases
  • Our support structure ensures that your downtime is always at minimum level
  • We can stream into your system directly & deliver solutions on the go

Tools used

  • Team Foundation Server – TFS
  • Microsoft SharePoint
  • Client specific tools

Congruent’s Dynamics SL Support Process

Dynamics SL Support Flow
  • Customer raises support queries using TFS(Team Foundation Server)
  • Email alert comes via TFS to the responsible person in Congruent and the user who raised it
  • Consultant from Congruent acknowledges the support & estimates the hours of work
  • Auto mail alert sent to customer about the estimated time for completion
  • Congruent resolves the issues & uploads the deliverable / solution in Pre-production server
  • Auto mail alert sent to customer once the deliverable / solution is uploaded by Congruent
  • Customer verifies the solution in the Pre-production server
  • Customer approves to migrate the work production server after testing
  • Auto mail alert sent to Congruent once Client approves the work
  • Congruent migrates the work to production / live server & close the support call

"I have had the pleasure of working with the Congruent Team for the better part of 8 years now. They have a very deep understanding of Dynamics – SL and .NET technologies…"

  • "Overall The Implementation, Consulting, Customization, Support and Integration services from Congruent are great…"

For further queries or to express your interest in our Dynamics SL support services, kindly use the enquiry form to contact us.

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