Business Intelligence Case Study - Food And Beverage


Food and Beverage

Customer Profile

A leading multinational in the business of quick services restaurant


  • Improved customer service and operational efficiency
  • Transparent service level compliance with performance scorecards and dashboards
  • 100% offshore leverage with fixed price work as high as 90%
  • Robust & flexible Maintenance
  • Analytical information system to identify operational efficiency and drive strategic decisions

Technology Used

  • SQL Server Integration Services (SSIS)
  • Microsoft SQL Server
  • SQL Server Analysis Services (SSAS)
  • Microsoft Visio for Architects
  • Microsoft SharePoint
  • Performance Point Server


Customer partnered with Congruent to enable analytical decision making to improve operational efficiency, decision making and to track, monitor & address service compliance benchmarks and improve customer service & relationship


Customer Situation

  • Need for an integrated view of information to enhance analysis and decision making
  • Trend analysis across different locations and at sub regional level
  • Track, monitor and address service compliance benchmarks
  • Improve customer service and relationship
  • Enable analytical decision making to improve operational efficiency
  • Redefine customer satisfaction and service level timings

Congruent's Solution

  • Design, Development of
    • Vehicle time track data warehouse
    • Reporting, analytics and performance management
  • 100% Offshore model
    • Design, development, implementation and support in offshore model
  • Support & Maintenance of
    • Service level compliance analysis
    • Management information and data analysis system

Congruent's Key Challenges

Data capture system - Information such as facility data, owner information, application type, placement date and GPS coordinates are transmitted back to transaction systems, through a standard serial port for enhanced resource management

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