Customer Profile
A leading multinational in the business of quick services restaurant
Customer Situation
- Need for an integrated view of information to enhance analysis and decision making
- Trend analysis across different locations and at sub regional level
- Track, monitor and address service compliance benchmarks
- Improve customer service and relationship
- Enable analytical decision making to improve operational efficiency
- Redefine customer satisfaction and service level timings
Congruent's Solution
- Design, Development of
- Vehicle time track data warehouse
- Reporting, analytics and performance management
- 100% Offshore model
- Design, development, implementation and support in offshore model
- Support & Maintenance of
- Service level compliance analysis
- Management information and data analysis system
Benefits
- Improved customer service and operational efficiency
- Transparent service level compliance with performance scorecards and dashboards
- 100% offshore leverage with fixed price work as high as 90%
- Robust & flexible Maintenance
- Analytical information system to identify operational efficiency and drive strategic decisions
Congruent's Key Challenges
Data capture system - Information such as facility data, owner information, application type, placement date and GPS coordinates are transmitted back to transaction systems, through a standard serial port for enhanced resource management
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