Implementation
- A service console app and maintaining access of call center agents to console app
Migration
- Coordinated with Salesforce support team, performed pre-org migration and post-org migration activities to migrate Salesforce org from North America to Australia data center
- Sales cloud users into Lightning platform
Development
- Advanced reports & dashboards as per the customer business needs
- Automated owner assignments for Lead, Account and Contact objects based on respective state and country
- Worked with third party for CTI integration in service cloud and changed historical phone numbers into new international phone format
Support
- Took over the production support and maintenance with minimal level of Knowledge Transfer from the customer
- Maintaining sandboxes, weekly data backups
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