Development
- Designed ad-hoc reports and dashboards to meet the specific business needs by using VisualForce page and apex code
- Implemented E-mail to Case creation to track customer requests
- Automatic approval process and notifications for technicians on Leave / unavailability
- Implemented work allocation process where managers can assign work through SMS alerts to technicians
Integration
- Performed SMS integration to alert the technicians
Support
- Fix run time live errors
- Generate custom reports on ad-hoc basis
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