Based on analyzing the customer requirements, Congruent proposed Sales Cloud to meet core CRM requirements. Other business specific use cases were fulfilled with custom development in Force.com platform.
Development
- A force.com website was designed and incorporated with their existing site for online appointment
- Designed Tour planner module in Force.com platform for the sales team to engage the doctors effectively
- Altered standard SFDC look and feel by using bootstrap and jQuery. This application helped the users to access in their mobile devices too
- Designed approval processes, workflow rules and custom reports using sales force’s point and click function
Integration
- Developed web services in Force.com platform to integrate SFDC with their existing Hospital Management System (HMS)
Support
- Maintenance and support on regular basis
- Minor enhancements / customizations without code whenever required.
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